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Refund policy

At Goodgudi, every order is carefully checked and packed before dispatch. We request customers to review this policy before placing an order.

By placing an order with Goodgudi, you agree to the terms mentioned below.

Return & Exchange Policy

We do not generally accept returns, exchanges, or refunds for reasons such as:

  • Change of mind

  • Personal preference

  • Colour or design preference

  • Ordering the wrong item

  • No longer needing the product

  • Minor colour differences caused by photography, lighting, screen settings, or normal manufacturing variations

Once the correct product has been delivered in good condition and as described, it is not eligible for return solely because the customer no longer wants it.

However, we will assist you if:

  • You receive a damaged product

  • You receive a defective product

  • You receive an incorrect product

  • An item or quantity is missing from your order

All such claims are subject to verification.

Claim Reporting Window

Any damaged, defective, incorrect, missing-item, or incomplete-order claim must be reported within 48 hours of delivery.

Claims raised after 48 hours may not be accepted or investigated, except where otherwise required under applicable law.

Submitting a claim within 48 hours does not automatically guarantee a refund or replacement.

Mandatory Unboxing Video

A clear, continuous, and unedited unboxing video is mandatory for all claims relating to:

  • Missing products

  • Missing quantities

  • Damaged products

  • Defective products

  • Incorrect products

  • Missing accessories or components

  • Tampered or incomplete packages

The video must:

  • Begin before the sealed parcel is opened

  • Clearly show the outer packaging

  • Show the shipping label or order details where possible

  • Continuously show the parcel being opened

  • Clearly show all products and contents received

Videos recorded after the parcel has already been opened, edited videos, incomplete videos, or unclear videos may not be accepted as valid proof.

Claims submitted without the required unboxing video may not be eligible for replacement, refund, store credit, or further investigation.

Conditions for Replacement or Refund

To help us verify your claim, please provide:

  • Your Order ID

  • Complete unboxing video

  • Clear photographs of the product

  • Clear photographs showing the damage, defect, or issue

  • Photos of the outer and inner packaging

  • Any additional information reasonably requested by our support team

Please retain all original packaging, tags, labels, accessories, manuals, and invoices until your claim has been completely resolved.

Missing Item Claims

For any missing product, missing quantity, or missing accessory claim, a complete unboxing video is mandatory.

The video must clearly show the sealed package and all contents received.

Without sufficient video proof, we may be unable to verify or approve the claim.

Damaged, Defective or Incorrect Products

If your claim is successfully verified, Goodgudi may offer an appropriate resolution such as:

  • Replacement

  • Refund

  • Store credit

  • Partial refund, where appropriate

The resolution offered will depend on the nature of the issue, product availability, and verification results.

A refund is not automatically guaranteed when a claim is submitted.

Claims Without Sufficient Proof

Goodgudi reserves the right to decline a claim where:

  • No unboxing video is provided where required

  • The video does not begin with the sealed parcel

  • The video is edited, incomplete, interrupted, or unclear

  • The photographs do not clearly show the issue

  • The product appears to have been used or mishandled

  • Damage appears to have occurred after delivery

  • Required packaging, tags, or accessories are missing

  • Information provided is incomplete or inconsistent

  • The evidence does not reasonably support the claim

We may request additional information before approving any replacement or refund.

How to Raise a Claim

To report an issue, contact us within 48 hours of delivery at:

Email: care@goodgudi.com

Please include your Order ID, clear photographs, and the complete unboxing video.

Our team will review your request and guide you through the next steps.

Please do not send any product back before receiving approval and return instructions from Goodgudi.

Products sent to us without prior approval may not be accepted.

Reverse Pickup & Return Shipping

For approved damaged, defective, or incorrect-product cases, we may arrange a reverse pickup where our logistics partners provide the service.

If reverse pickup is unavailable for your location, our team may ask you to self-ship the approved product.

Where specifically approved by us, standard courier charges may be reimbursed against a valid courier receipt.

For any discretionary return of a non-defective item, if approved, return shipping charges may be borne by the customer.

Original shipping charges, handling charges, convenience fees, and similar non-product charges may be non-refundable unless otherwise required under applicable law.

Inspection of Returned Products

All approved returns are inspected after reaching us.

The product must be:

  • Unused

  • Unworn

  • Unwashed

  • Undamaged

  • Complete with all accessories

  • In original packaging

  • With original tags and labels intact

If the returned product is found to be used, damaged, altered, incomplete, or different from the item originally supplied, the claim may be rejected.

Refunds

Refunds are processed only after the claim has been verified and approved.

Approved refunds will be processed to the original payment method used for the order.

Once approved, we aim to initiate the refund within 5 business days.

Your bank, card provider, UPI provider, or payment gateway may take additional time to reflect the amount in your account.

Refunds are subject to successful verification of the claim and, where applicable, inspection of the returned product.

Shipping, handling, convenience, or other non-product charges may be non-refundable unless the refund is required due to a verified issue or applicable law.

Exchanges

Direct exchanges may not always be available.

Where applicable, we may offer a replacement instead.

Replacement requests are subject to:

  • Verification

  • Product availability

  • Stock availability

If the replacement product is unavailable, another suitable resolution may be offered.

Sale, Clearance & Non-Returnable Items

Unless otherwise required under applicable law:

  • Sale items are not eligible for change-of-mind returns

  • Clearance items are not eligible for change-of-mind returns

  • Gift cards are non-returnable and non-refundable

  • Products marked as Final Sale or Non-Returnable cannot be returned for non-defective reasons

Verified claims for damaged, defective, incorrect, or missing items will still be reviewed according to this policy.

Order Cancellation

Before Dispatch

Orders may be cancelled before dispatch, subject to order status and processing.

If cancellation is successfully completed before dispatch, the applicable refund will be processed to the original payment method.

After Dispatch

Orders cannot generally be cancelled once they have been shipped.

If a customer refuses delivery after dispatch, applicable forward and return shipping charges may be deducted from the refund, subject to verification and applicable law.

Tampered or Unsealed Packages

If your parcel appears opened, tampered with, torn, unsealed, or damaged externally, please record clear evidence immediately.

If you accept the parcel, a complete unboxing video should be recorded before opening it.

Please retain the complete packaging until the matter is resolved.

Product Variations

Minor variations in colour, finish, texture, printing, pattern placement, dimensions, or packaging may occur due to lighting, photography, screen settings, manufacturing processes, or batch differences.

Such minor variations are generally not considered defects unless they materially affect the functionality or usability of the product.

Final Decision on Claims

All claims are subject to verification by Goodgudi.

Once a claim has been reviewed and a final resolution has been communicated, the same claim will not normally be reopened unless valid new evidence is provided.

Goodgudi reserves the right to decline claims that are unsupported, repetitive, fraudulent, misleading, inconsistent with the evidence, or raised outside the applicable claim period.

Misuse or Fraudulent Claims

Goodgudi reserves the right to restrict future returns, refunds, replacements, or orders in cases involving suspected fraudulent claims, edited or manipulated evidence, product substitution, tampering, repeated unsupported claims, or abuse of the return and refund process, subject to applicable law.

Agreement to This Policy

By placing an order with Goodgudi, the customer acknowledges and agrees to this Return, Replacement, Missing Item & Refund Policy.

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.